Alison Green & Jerry Hauser 
Managing to Change the World 
The Nonprofit Manager’s Guide to Getting Results

Why getting results should be every nonprofit manager’s first
priority

A nonprofit manager’s fundamental job is to get results,
sustained over time, rather than boost morale or promote staff
development. This is a shift from the tenor of many management
books, particularly in the nonprofit world. Managing to Change
the World is designed to teach new and experienced nonprofit
managers the fundamental skills of effective management, including:
managing specific tasks and broader responsibilities; setting clear
goals and holding people accountable to them; creating a
results-oriented culture; hiring, developing, and retaining a staff
of superstars.

* Offers nonprofit managers a clear guide to the most effective
management skills

* Shows how to address performance problems, dismiss staffers who
fall short, and the right way to exercising authority

* Gives guidance for managing time wisely and offers suggestions
for staying in sync with your boss and managing up

This important resource contains 41 resources and downloadable
tools that can be implemented immediately.

Table of Content

List of Tools v

CHAPTER 1: THE JOB OF A MANAGER 1

PART 1: MANAGING THE WORK

CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9

CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS
33

CHAPTER 4: MANAGING THE ‘IN-BETWEEN’: BUILDING A
CULTURE OF EXCELLENCE 59

CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES
TO BRING IT ALL TOGETHER 67

PART 2: MANAGING THE PEOPLE

CHAPTER 6: HIRING SUPERSTARS 81

CHAPTER 7: DEVELOPING PEOPLE 121

CHAPTER 8: RETAINING YOUR BEST 147

CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO
155

PART 3: MANAGING YOURSELF

CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A
TYRANT 187

CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195

CHAPTER 12: MANAGING UP 215

Conclusion: Personal Qualities of a Great Manager 225

Appendix: Getting Started 227

Acknowledgments 229

About the Authors 231

A Note to Readers 232

About The Management Center 233

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LIST OF TOOLS

Tool 2.1: Delegation Worksheet 27

Tool 2.2: Sample Project Plan 28

Tool 3.1: Sample Goal Development Process 54

Tool 3.2: Sample Success Sheet: Setting Goals 56

Tool 3.3: Sample Organizational Goals 57

Tool 4.1: Sample Statement of Core Values 66

Tool 5.1: Sample Check-In Meeting Agenda 76

Tool 5.2: Sample Check-In Success Sheet 77

Tool 6.1: Sample Job Posting 99

Tool 6.2: Sample Talent List 101

Tool 6.3: Sample Worksheet for Building the Applicant Pool
102

Tool 6.4: Sample Rejection E-Mails 104

Tool 6.5: Sample Job Simulation Exercises 105

Tool 6.6: Sample Interview Preparation E-Mail 107

Tool 6.7: Sample Interview Questions 108

Tool 6.8: Sample Interview Outline 110

Tool 6.9: Sample Reference Check Questions 114

Tool 6.10: Sample Orientation Outline 116

Tool 7.1: Feedback Worksheet 134

Tool 7.2: Sample 2 × 2 Feedback Form 135

Tool 7.3: Sample Completed Evaluation Form for a Corrective
Assessment 136

Tool 7.4: Sample Completed Evaluation Form for a Strong
Assessment 141

Tool 8.1: Sample Retention Chart 153

Tool 9.1: Sample Progressive Discipline Policy 175

Tool 9.2: Sample Script for Informal Performance Warning 176

Tool 9.3: Sample Formal Performance Warning in Writing 178

Tool 9.4: Sample Firing Script 180

Tool 9.5: Sample Coaching-Out Script 181

Tool 11.1: Sample Daily List 212

Tool 11.2: Sample Weekly-Plus List 213

Tool 12.1: Sample Division of Labor Plan 223 ?

About the author

Jerry Hauser is co-founder and CEO of The Management Center,
a nonprofit consulting firm. He previously served as COO of Teach
For America where he helped grow the organization from $8 million
to $38 million in annual revenue and from 3, 000 to 17, 000
applicants annually. Jerry was an associate at Mc Kinsey &
Company and holds a J.D. from Yale Law School and a B.A. from Duke
University. Jerry writes and speaks extensively on nonprofit
management and leadership.

Alison Green writes a weekly column on career and
management for the Money section of U.S. News & World Report’s
website. She is also the founder of the popular Ask a Manager
website and blog. Alison was the communications and
publications director for two grassroots advocacy organizations and
spent six years as a staff writer and campaign coordinator for
People for the Ethical Treatment of Animals (PETA). Her writings
have been published in The Washington Post, The New York Times, and
more than 250 other newspapers.

The Management Center Founded in 2006, The Management
Center works with nonprofit senior managers and staff, delivering
intensive one-on-one coaching and training in the fundamentals of
effective management. The Management Center has worked with more
than 50 organizations, including the NAACP, Center for Community
Change, Democracia USA, Media Matters for America, and the New
Organizing Institute.