Bill Price is president of Driva Solutions, the North American arm of Lime Bridge, a customer service consultancy whose clients include Dell, Hyatt, Mc Donald”s, Microsoft, and Ti Vo. Prior to founding Driva Solutions, Bill was Amazon.com”s first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with Mc Kinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers.
David Jaffe is consulting director of Australia”s leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.
14 Ebooks by Bill Price
Bill Price & David Jaffe: The Best Service is No Service
In this groundbreaking book, Bill Price and David Jaffe offer a
new, game-changing approach, showing how managers are taking the
wrong path and are using the wrong metrics to measure customer …
EPUB
English
DRM
€20.99
Bill Price & David Jaffe: Your Customer Rules!
What you need to know about your customers
Now more than ever, every interaction you have with customers is
critical. Customers today have unlimited information at their
fingertips–and can …
PDF
English
DRM
€18.99
Bill Price & David Jaffe: Your Customer Rules!
What you need to know about your customers
Now more than ever, every interaction you have with customers is
critical. Customers today have unlimited information at their
fingertips–and can …
EPUB
English
DRM
€18.99
Bill Price: Celtic Myths
The mythology of the ancient Celts is a rich and complex one. Celtic myths relate epic stories of heroic ancestors, when the divine and mortal realms were intimately intertwined and gods and …
EPUB
English
€9.59
Bill Price: Charles Darwin
The publication of The Origin of Species in 1859 was the culmination of more than twenty years of work by Charles Darwin and the ideas he presented in it would lead to a fundamental change in the way …
EPUB
English
€9.59
Bill Price: Tutankhamun
In 1922 Howard Carter uncovered what is still regarded as the most spectacular archaeological discovery ever made. Tutankhamun's tomb had remained hidden in the Valley of the Kings for more than …
EPUB
English
€6.98
Bill Price: Winston Churchill
During his long and extraordinary life, Winston Churchill was a central figure in almost all of the tumultuous events of the first half of the twentieth century. He was a soldier, writer and …
EPUB
English
€9.59
Price Bill Price & Uren John Uren: Surveying for Engineers
The fifth edition of this classic textbook sets out the essential techniques needed for a solid grounding in the surveying.The popular and trusted textbook covers the traditional topics such as …
EPUB
English
DRM
€84.01
Bill Price & David Jaffe: The Frictionless Organization
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reaso …
EPUB
English
DRM
€32.99
David Jaffe & Bill Price: Frictionless Organization
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong …
PDF
English
DRM
€37.40
Bill Price: Celtic Myths
Fragments of the rich and complex mythology of the ancient Celts of pre-Roman Europe were preserved in the monasteries of early Christian Ireland and in stories first written down in medieval Wales. …
PDF
English
DRM
€15.02
Bill Price: Charles Darwin
The publication of On the Origin of Species in 1859 was the culmination of more than 20 years of work by Charles Darwin, and the ideas he presented in it would lead to a fundamental change in the way …
PDF
English
DRM
€17.47
Bill Price: Winston Churchill
Winston Churchill was a soldier, writer, and politician and, after World War II, he became one of the world’s greatest statesmen. But his reputation rests on his role as a war leader and, in …
PDF
English
DRM
€14.97
Price Bill Price & Uren John Uren: Surveying for Engineers
The fifth edition of this classic textbook sets out the essential techniques needed for a solid grounding in the surveying.The popular and trusted textbook covers the traditional topics such as …
EPUB
English
DRM
€84.54
