Author: David Jaffe

Bill Price is president of Driva Solutions, the North American arm of Lime Bridge, a customer service consultancy whose clients include Dell, Hyatt, Mc Donald”s, Microsoft, and Ti Vo. Prior to founding Driva Solutions, Bill was Amazon.com”s first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with Mc Kinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers. David Jaffe is consulting director of Australia”s leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.