€213.99
Table of Content
Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applications in Business Organizations.- Customer Satisfaction and Information Systems.
Language English ● Format PDF ● Pages 308 ● ISBN 9781441916402 ● File size 5.0 MB ● Publisher Springer US ● City NY ● Country US ● Published 2009 ● Downloadable 24 months ● Currency EUR ● ID 2150022 ● Copy protection Social DRM
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