Magnifying Glass
Search Loader

Author: Liz Gallacher

Support
Helen Morris leads programs to significantly improve customer satisfaction, quality of service, reduced costs, and better control. Over a Service Management career spanning more than two decades, she has accumulated a wealth of experience in managing service desks, technical support teams, and service level management. Liz Gallacher achieved distinction in the ITIL Manager certificate (top 6%) in 2002, and now holds ITIL Expert certification. Deeply experienced with the ITIL framework, she has implemented many improvement programs based on its principles and concepts.




7 Ebooks by Liz Gallacher

Helen Morris: Service Integration and Management (SIAM(R)) Foundation Study Guide
This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includesall the content mandated by the EXIN/BCS …
PDF
DRM
€55.51
Helen Morris & Liz Gallacher: VeriSM™ – Foundation Study Guide
This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …
EPUB
English
DRM
€42.99