Robert Gandossy & Nidhi Verma 
Workforce Wake-Up Call 
Your Workforce is Changing, Are You?

Praise for Workforce Wake-Up Call

‘Great questions + great thinkers = novel ideas. Workforce Wake-Up Call deals with the challenges of getting, revitalizing, treating (engaging), and leading talent in today’s workplace. These talent issues are at the core of successful organizations. And the authors deal with these challenges as a marvelous mix of theory, research, and practice. This anthology offers practical insights that give hope for mastering the challenges of the new workforce.’
–David Ulrich, Professor, Ross School of Business University of Michigan and Partner, The RBL Group

‘In the near future, there will be dramatic shifts in workplace practices and a further evolution of employment relationships. The authors provide provocative insights that help business leaders better navigate the talent maze and workforce challenges.’
–J. Randall Mac Donald, Senior Vice President of Human Resources, IBM

‘This book addresses the question that all companies need to answer: Are your talent management efforts competitively positioning the business? The global economy is leveling the playing field on many fronts, leaving talent as the one true area where your company can gain leverage in the marketplace. Change is proving to be a constant in the workplace, and the authors have created a great blueprint for handling these ever-present challenges in the recruitment and retention of your workforce. This book is a must-read for any executive serious about building a high-performing team and achieving sustainable advantage for both today and tomorrow.’
–Dennis Donovan, Executive Vice President of Human Resources, The Home Depot

‘The best ideas from the best minds on the workforce of the future!’
–Marshall Goldsmith, author or coeditor of twenty books, including The Leader of the Future (a Business Week bestseller) and Global Leadership: The Next Generation

Contributors to Workforce Wake-Up Call include:
* Max Bazerman, Harvard Business Schoolcoauthor of Predictable Surprises
* Peter Cappelli, The Wharton School author of The New Deal at Work
* Lynda Gratton, London Business School author of The Democratic Enterprise
* Ed Lawler, University of Southern California author of Treat People Right!
* Thomas Malone, MIT Sloan School of Management author of The Future of Work
* N. R. Narayana Murthy, Chairman of Infosys Technologies Limited
* Nigel Nicholson, London Business School author of Executive Instinct
* Jeffrey Pfeffer, Stanford University author of The Human Equation
* Matt Schuyler, Executive Vice President of Human Resources, Capital One
* Ricardo Semler, President of Semco author of The Seven-Day Weekend
* Noel Tichy, University of Michigan author of The Leadership Engine
* Sheila Wellington, Stern School of Business author of Be Your Own Mentor

Table of Content

Preface xi

Acknowledgments xxv

Introduction

Abundance, Asia, and Automation 1

Daniel H. Pink

Part I

Get the Talent Forecast and Workforce Strategy Right 15

Chapter 1

Some Half-Truths about Managing People: A Call for Evidence-Based
Management 17

Jeffrey Pfeffer

Chapter 2

Predictable Surprises: The Disasters You Should Have Seen Coming
24

Michael D.Watkins and Max H. Bazerman

Chapter 3

Human Capital Investments for Pareto-Optimal Returns 38

Samir J. Raza and Mark C. Ubelhart

Chapter 4

Using Workforce Analytics to Make Strategic Talent Decisions
49

Matt Schuyler

Part II

Revitalize the Talent Entry Processes 61

Chapter 5

Cutting Through the Fog: Navigating the Messy Wars for Talent
63

Helen Handfield-Jones

Chapter 6

Staffing for the Future: Next Generation Workforce Management
74

Robert P. Gandossy and Tina Kao

Chapter 7

How an Evolving Psychological Contract Is Changing Workforce
Flexibility 87

David E. Guest

Chapter 8

Leading the Knowledge Nomad: An Overlooked Segment of the Workforce
Explodes the Myth That Worker Mobility Comes at the Expense
of Worker Engagement 95

Todd L. Pittinsky and Margaret J. Shih

Chapter 9

What Happened to the ‘New Deal’ with Employees?
111

Peter Cappelli and Rocio Bonet

Chapter 10

Human Capital Relationship Management: Using Customer Relationship
Management to Customize Employee Relationships 132

Caryn Rowe and Elissa Tucker

Chapter 11

Getting the ‘New’ Newcomer Connected and Productive
Quickly 144

Rob Cross, Salvatore Parise, and Keith Rollag

Part III

Treat Talent Well 153

Chapter 12

Creating a Virtuous Spiral Organization 155

Edward E. Lawler III

Chapter 13

Managing Workforce Challenges in India’s IT Industry
164

N. R. Narayana Murthy

Chapter 14

Unleashing the Power of a High Performance Workforce 172

Bob Campbell, Betsy Scheffel, and Nidhi Verma

Chapter 15

Out of This World: Doing Things the Semco Way 187

Ricardo Semler

Chapter 16

Diversity’s Next Frontier: Hard-Core Inclusion: The Hard
Stuff of a Soft Concept 200

Andrés Tapia

Chapter 17

The Democratic Enterprise 212

Lynda Gratton

Part IV

Embrace New Age Leadership 219

Chapter 18

Building Tomorrow’s Leadership Pipeline 221

Noel M.Tichy and Christopher M. De Rose

Chapter 19

The Future of Work: From ‘Command and Control’ to
‘Coordinate and Cultivate’ 234

Thomas W. Malone

Chapter 20

Women in Business Leadership: What Companies Ought to Do 243

Sheila Wellington

Chapter 21

Leadership in the Internet Age: Managing a Diverse and Dispersed
Workforce 248

Patricia Wallace

Chapter 22

Workforce Diversity: A Global HR Topic That Has Arrived 255

Ted Childs

Chapter 23

Organization as Nature Intended: Human Universals and the
Employment Experience 263

Nigel Nicholson

Notes 273

About the Contributors 293

Index 317

About the author

Workforce Wake-up Call will be edited by Robert Gandossy, Elissa Tucker, and Nidhi Verma of Hewitt Associates, LLC:

Robert Gandossy is Global Leader for Hewitt Associates’ Talent and Organization Consulting. Bob has been a speaker for a number of groups including Harvard Business School, Human Resources Planning Society, The Wharton School, Tom Peters Group, Yale Law School, Yale’s School of Organization and Management, World at Work, American Management Association, and The Conference Board. He has spoken to audiences all over the world including Hong Kong, Singapore, Shanghai, New Delhi, Paris, London, and Brussels. Bob holds a bachelors degree from Harpur College and a Ph.D from Harvard University.

Elissa Tucker is a consultant in the Research Practice at Hewitt Associates and is a member of Hewitt’s Insights and Innovation Team, a thought leadership group dedicated to cutting-edge research and ideas on people and business issues.?Elissa?is also an expert on workforce trends.

Nidhi Verma is a consultant on the Insights and Innovation Team at Hewitt Associates. In this position, she provides consulting and thought leadership in the area of talent management and strategic directions of the human resources function.