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Chris Kent 
21st Century Marketing: What it is, Why it matters and How to do it 
How to Generate Word of Mouth in the Digital Age

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Cover von Chris Kent: 21st Century Marketing: What it is, Why it matters and How to do it (ePUB)

“21st Century Marketing: What it is, why it matters and how to do it” is a comprehensive full colour guide to the 21st Century Marketing System. It takes you through the entire process step-by-step and show you precisely how to create your own 21st Century Marketing Blueprint specifically tailored to your exact business needs.

It’s been over two years in development and is based on solving a real problem experienced by real entrepreneurs and small business owners on a daily basis. During my research a common complaint was best articulated by one business owner in Jersey who said:



“It’s a real jungle out there and it’s all so complex – what with digital marketing, social media and everything else. Plus there are so many self-proclaimed experts talking about so many different things it’s impossible to know who to trust and where to start. Marketing generally is just so confusing these days it’s a real nightmare for people like me.”


The 21st Century Marketing System offers a simple solution to a complex problem. This book is your map of the modern marketing jungle, drawn by an expert who’s fought their way through the highs and lows of the modern marketing landscape and cut a path for you to follow. A well experience and highly qualified professional you can trust – and someone who actually ‘walks their talk’.


This is the first book in the 21st Century Marketing series, its purpose is to give you a solid foundation in modern marketing – and a fighting chance! It covers a number of key business and marketing concepts and you’ll come away with a good understanding of the modern marketing landscape.


You’ll also discover exactly what you need to do to increase your sales, attract your ideal customers, and generate that all important words-of-mouth to get ahead of the game and put your business firmly on the map!

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Inhaltsverzeichnis

Introduction 1

Section 1: Why it matters – Your 21st Century Marketing Journey Starts Here 7



  • The New World Order

  • WHY 21st Century Marketing Matters: 8

  • A Brief History of Modern Marketing 9

  • The “Good Old Days” 9

  • The Old Broadcast Paradigm 10

  • What this Means to Micro-Business Owners 11

  • Thank You Sir Tim! 12

  • The Power Shift 13

  • So how do we do it? 18

  • Market Orientation 19

  • Respectful Interruption Initiates Permission Marketing 20

  • The Zero Moment of Truth 23

  • The New Engagement Paradigm:

  • The Marketer’s Secret Weapon in the Digital Age 27

  • Search Engine Friendly Website 29

  • Where to find stuff in this book 32

  • The Golden Goose – Relationship Marketing 36

  • Acquiring and Retaining Customers 36

  • The Importance of Relationship Marketing in the Digital Age 38

  • Acquiring Customers Is Your Biggest Expense 41

  • Retention Marketing:

  • Your Key to Long-Term Profits 46

  • Maximising Your Customers’ Lifetime Value 51

  • How Relationships Are Developed:

  • Satisfaction, Commitment, and Trust 53

  • Understanding Your Customers:

  • Why Maslow Was Right 56

  • Pulling It All Together with the Loyalty Ladder 58

  • Dealing with Humans: The Drive for Personalisation 60


The Modern Marketing Landscape: How It All Fits Together 62



  • The New Marketing Ecosystem 62

  • Content 65

  • The Traditional Marketing Landscape 68

  • The Digital Marketing Landscape 74

  • The Social Media Marketing Landscape 85


 


Section 2: WHAT it is – The System 107


Crafting Opportunity: The M.A.G.I.C. Marketing Matrix 108



  • Market 110

  • Action 116

  • Group 125

  • Influence 131

  • Control 134


 


Turning Opportunity into Reality: – The Seven Point Plan 140



  • Mission Statement 142

  • Vision Statement 146

  • Core Values 148

  • The MVCV Grid: The Foundation of Your Brand 154

  • Business Objectives 155

  • Marketing Objectives 158

  • Marketing Communication Objectives 160

  • Marketing Campaigns 166

  • Summary of the Top-Down Approach 169

  • Extending the New Engagement Paradigm 170

  • The Art of Effective Communication 172

  • The Customer Journey 172

  • Value Proposition Communicator 175

  • Campaign Plan 176

  • Developing and Managing Messages: – The TAPAS Framework 178

  • How to Craft Your Message: – An Introduction to Copywriting 184

  • Delivering Your Messages 195

  • Marketing Automation 197

  • Completing the New Engagement Paradigm 198

  • The Operations – Delivering On Your Promise 200

  • The Dynamic Results Dashboard 211


 


Section 3: HOW to do it 229



  • Using the System 229

  • Pulling It All Together: What the Complete System Looks Like from End to End 230

  • Case Study Part 1: Brian’s Coffee Shop (Start-Up Stage) 232

  • Case Study Part 2: Brian’s Coffee Shop (Established Stage) 250

  • Turning Your 21st Century Marketing Blueprint into a Business Plan 270

  • Building Your 21st Century Business Plan 274


 


What Next? 285

Über den Autor

Experience
I started my first business in my early 20’s but within a few years I’d screwed up, gone bust and buried myself under a mountain of debt. By the age of 26 I’d ‚lost my shirt‘, become start-up failure statistic and was on first name terms with a local bankruptcy solicitor.
And I guess that’s where the story starts…

The Biggest Lesson
Having a great product was only a small part of the equation. I learned the hard way that marketing is far more important – and a skill I needed to develop before I had another go. I read every marketing book I could get my hands on, attended every seminar my credit card could bear, and burned the candle at both ends to hone my marketing skills. I loved it. It became my passion. It consumed me!

Over the last 25 years I’ve started several businesses and helped friends take that great leap into the unknown. Some were successful, others less so! When I focused on my customers and applied what I learnt, things usually turned out well. At least until the Internet came along and started to turn the marketing world on its head.

Expensive Frustration
I spent several years grappling with the swarm of new developments and trying to understand how the whole thing pieced together. Not to mention burning a hole in my credit cards attending weekend seminars run by the self-proclaimed experts of the day peddling the latest Internet fad.

The digital snake oil salesman left me frustrated, confused, deep in debt and with literally hundreds of hours of DVDs to wade through to find a single nugget of wisdom I could use in my next venture.

The stress of life in the fast lane eventually took its toll and I was diagnosed with a pretty serious heart condition. That stopped me dead in my tracks and my doctors insisted I quit work and take things easy!

Back to School
But I had to do something, so I went back to college and started to formalise my marketing and management experience, which was a really useful exercise – and actually kind of fun. I began to understand the theory around what I’d been doing all those years, but the big digital picture still eluded me. That was until I enrolled for a Master’s Degree in Digital Marketing at Manchester Metropolitan University in 2012.

The fog gradually lifted and all became clear during my final year. My research dissertation focussed on the impact of the digital marketing skills gap on small business owners – and boy – was that an eye opener! I’d finally solved the puzzle and it all made perfect sense.

The Next Chapter
Graduating in 2015 set me up for my next career move – to help fellow entrepreneurs and small business owners get to grips with the modern marketing landscape rather than drown in a sea of social media and digital information overload.

Every entrepreneur I interviewed during my research told me that if they only knew how modern marketing actually worked before they started their business, their lives would have been so much easier!

That inspired me to continue my journey and the concept of the 21st Century Marketing System was born shortly before I started my part-time Ph D.

A New Mission
In August 2017 I published my first book based on my research entitled ’21st Century Marketing: What it is, why it matters and how to do it‘.

My goal now is to help every willing entrepreneur and small business owner build a solid foundation in modern marketing before they repeat the mistakes I made when I first started.

You have to put marketing at the very heart of your businesses if you want to break through the noise and get your voice heard in our 24/7 connected world dominated by technology, social media and ‚digital everything‘. And that’s not easy! This book has been specifically written to show every entrepreneur and small business owner exactly what they need to do to harness the power of the internet, why it’s important to their business, and precisely how to do it.
Sprache Englisch ● Format EPUB ● Seiten 304 ● ISBN 9780995689329 ● Dateigröße 1.0 MB ● Verlag 21st Century Marketing ● Erscheinungsjahr 2017 ● Ausgabe 1 ● herunterladbar 24 Monate ● Währung EUR ● ID 5551245 ● Kopierschutz Adobe DRM
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