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Acknowledgements
FOREWORD
1 Let Me Tell You A Secret...
2 Using Behavioural Analysis
3 Making Meetings Effective
4 Establishing Your Presence
5 Fostering Creativity
6 Reacting
7 Expressing Feelings
8 Influencing Others
9 Behaviour Analysis in Virtual Teams
10 Putting Behaviour Analysis into Practice
References
Appendix A
Appendix B
Appendix C
About the Author
Do you ever feel frustrated, anxious or ineffective when communicating with others at work?

Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.
Format
EPUB-ebook
Language
english 
retrievable
24 months after purchase
Copy Protection
Adobe DRM
Publisher
Panoma Press
place of publication
GB
Edition
Published
Product No.
DG5387057

'Utter Confidence' by Ally Yates is a digital EPUB ebook for direct download to PC, Mac, Notebook, Tablet, iPad, iPhone, Smartphone, eReader - but not for Kindle. A DRM capable reader equipment is required.

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