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Diane Katz 
Win at Work! 
The Everybody Wins Approach to Conflict Resolution

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Proven techniques for resolving workplace conflicts

After years of seeing clients struggling and their businesses
suffering with destructive conflicts, Diane Katz developed The
Working Circle, a step-by-step process that helps everyone in
business resolve conflict in a non-confrontational, creative,
collaborative way.

Win at Work! provides you with a no-nonsense guide based
on real-life examples of people at pivotal points in their careers.
Filled with practical wisdom, it reveals how you can move around
the roadblocks that, if left unattanded, can stop you in your
tracks. Win at Work! also helps those of us who are
uncomfortable with conflict, giving them tools for solving problems
in a nonconfrontational manner. This essential guide

* Offers a proven step-by-step process for conflict
resolution

* Deals with complex business questions about independence, moral
values, face-saving, goal-setting, and leadership

* Provides easy language for talking through problems and
reaching a relatively painless outcome

Putting aside simple band-aid solutions, Win at Work! is
your proven resource for the kind of long-term team-building that
ultimately makes the difference in business and organizational
success.
€16.99
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Jadual kandungan

Introduction Conflict at Work ix

PART ONE WHAT IS THE WORKING CIRCLE?

Chapter 1 The Power of the Circle in Conflict Resolution 3

Chapter 2 The Working Circle’s Eight Key Questions 31

PART TWO UNDERSTANDING CONFLICT RESOLUTION

Chapter 3 What’s Your Conflict Resolution Style? 51

PART THREE FROM THE WORKING CIRCLE TO THE WINNER’S
CIRCLE

Chapter 4 Challenge 1: Ask Your Manager for the Raise You Deserve
or ”Be Happy You Have a Job”? 65

Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her
to Continue Causing Chaos? 81

Chapter 6 Challenge 3: Speak Up about What’s Happening or
Remain Silent? 97

Chapter 7 Challenge 4: Mediate or Take a Side? 111

Chapter 8 Challenge 5: Deal with a Client’s Anger or Allow
Him/Her to Continue Shouting? 135

Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue
to Be Micromanaged? 151

Chapter 10 Challenge 7: Stand Up to the Bully or Don’t
Make Waves? 169

Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her
Continue to Stir Up Trouble? 187

Chapter 12 Teaching Others Without Being a Teacher: Introducing
The Working Circle at Work 205

Epilogue ”Working the Circle” as You
Advance Your Career 217

Sources 221

Acknowledgments 227

Index 229

Mengenai Pengarang

Diane L. Katz, Ph D, has a master’s degree in organizational psychology from Columbia University and a Ph D in conflict resolution from Union Institute. Diane’s consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane’s own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.
Bahasa Inggeris ● Format EPUB ● Halaman-halaman 256 ● ISBN 9780470636565 ● Saiz fail 0.9 MB ● Penerbit John Wiley & Sons ● Diterbitkan 2010 ● Edisi 1 ● Muat turun 24 bulan ● Mata wang EUR ● ID 2321450 ● Salin perlindungan Adobe DRM
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