Robert J. Benson 
Trust and Partnership 
Strategic IT Management for Turbulent Times

Proven methodologies to enhance business value by exploiting thelatest global technology trends and best business and ITpractices

There is no doubt that a tidal wave of change is hitting thearea of business technology; new business models are forming aroundthe cloud, new insights on how an enterprise runs is being aided bymining massive transactional and operational data sets.Decision-making is becoming almost prescient through new classes ofdata visualization, data analytics, and dashboards. Despite thepromise of technologies to make a difference, or perhaps because ofit, IT organizations face continued challenges in realizingpartnerships and trust with their business partners.

While many books take on elements of these emerging developmentsor address the stubborn barriers to ‘real’ partnership, none makethe practices involved fit together in a highly effective fashion -until now. Strategic IT Management in Turbulent Timesreveals how this framework ensures that organizations make theright strategic decisions to succeed in times of turbulence andchange.
* Draws together authors with global experience including the Americas, Europe, Pacific Rim, and Africa
* Offers a comprehensive framework for IT and business managersto maximize the value IT brings to business
* Addresses the effects of turbulence on business and IT
* Focuses on developing partnerships and trust with business

With practical examples and implementation guidance based onproven techniques developed by the authors over the past twentyyears, Strategic IT Management in Turbulent Times considersthe challenges facing today’s enterprise, IT’s critical role invalue creation, and the practical road map for achieving strategic IT management competencies.

About the author

ROBERT J. BENSON is a Fellow at Cutter Consortium’s Business Technology Strategies practice and Principal with The Beta Group, a technology management consulting firm. He has consultedwith firms and government in the United States, Mexico, and Europe, co-authored several books on IT value and management, and writtenmore than 100 Cutter Consortium publications on business technologystrategy and value, IT governance, and IT finance. He is Professorof Information Management at Tilburg University, the Netherlands.

PIETER M. RIBBERS is Professor of Business Information Management at Tilburg University and Tias Nimbas Business School(the Netherlands), where he is responsible for the development ofexecutive education in Information Management. He has contributedto national and international journals with scientific andprofessional publications and co-authored several books. As aconsultant he worked for global companies, especially in the fieldof strategic IT governance, scenario development, and informationeconomics.

RONALD B. BLITSTEIN is Director of Cutter’s Business Technology Strategies practice. His 30-year careerincludes extensive international leadership experience driving allfacets of information management organizations includinginfrastructure operations, systems development, organizationtransformation, and business innovation. He has workedinternationally with governments, IGOs, and corporations throughout North America, Europe, Africa, and Asia.