Gretchen Horn 
Practical Guide to SAP Workflow Agent Determination 

Dive into agent determination in SAP Business Workflow in this comprehensive guide. Explore the types of workflow agents and how each agent type isdefined. Discover how agent types can be defined within the task and workflow definition. Explore workflow rules and clarify the various options for definingrules. Obtain expert advice on the functionality available to agents for processing work items and how to support them as a workflow administrator.Walk through the available reports that focus on the agents of workflow instances and learn how to identify errors, pinpoint areas for improvement, and reveal bottlenecks in workflow processes. Learn about best practices for agent administration and troubleshoot common errors. Examine detailedworkshops exploring rule definition, modeled deadlines, ad hoc agents, and release procedures.- Fundamentals of SAP Business Workflow agent types and agent determination – Example rules defined using responsibilities, ABAP, evaluation paths, organizational data, and BRF+ – Agent administration and reporting – Deep dive workshops exploring rule definition, modeled deadlines, ad hoc agents, and release procedures