Proven techniques for resolving workplace conflicts
After years of seeing clients struggling and their businesses
suffering with destructive conflicts, Diane Katz developed The
Working Circle, a step-by-step process that helps everyone in
business resolve conflict in a non-confrontational, creative,
collaborative way.
Win at Work! provides you with a no-nonsense guide based
on real-life examples of people at pivotal points in their careers.
Filled with practical wisdom, it reveals how you can move around
the roadblocks that, if left unattanded, can stop you in your
tracks. Win at Work! also helps those of us who are
uncomfortable with conflict, giving them tools for solving problems
in a nonconfrontational manner. This essential guide
* Offers a proven step-by-step process for conflict
resolution
* Deals with complex business questions about independence, moral
values, face-saving, goal-setting, and leadership
* Provides easy language for talking through problems and
reaching a relatively painless outcome
Putting aside simple band-aid solutions, Win at Work! is
your proven resource for the kind of long-term team-building that
ultimately makes the difference in business and organizational
success.
After years of seeing clients struggling and their businesses
suffering with destructive conflicts, Diane Katz developed The
Working Circle, a step-by-step process that helps everyone in
business resolve conflict in a non-confrontational, creative,
collaborative way.
Win at Work! provides you with a no-nonsense guide based
on real-life examples of people at pivotal points in their careers.
Filled with practical wisdom, it reveals how you can move around
the roadblocks that, if left unattanded, can stop you in your
tracks. Win at Work! also helps those of us who are
uncomfortable with conflict, giving them tools for solving problems
in a nonconfrontational manner. This essential guide
* Offers a proven step-by-step process for conflict
resolution
* Deals with complex business questions about independence, moral
values, face-saving, goal-setting, and leadership
* Provides easy language for talking through problems and
reaching a relatively painless outcome
Putting aside simple band-aid solutions, Win at Work! is
your proven resource for the kind of long-term team-building that
ultimately makes the difference in business and organizational
success.
Table des matières
Introduction Conflict at Work ixPART ONE WHAT IS THE WORKING CIRCLE?
Chapter 1 The Power of the Circle in Conflict Resolution 3
Chapter 2 The Working Circle’s Eight Key Questions 31
PART TWO UNDERSTANDING CONFLICT RESOLUTION
Chapter 3 What’s Your Conflict Resolution Style? 51
PART THREE FROM THE WORKING CIRCLE TO THE WINNER’S
CIRCLE
Chapter 4 Challenge 1: Ask Your Manager for the Raise You Deserve
or »Be Happy You Have a Job »? 65
Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her
to Continue Causing Chaos? 81
Chapter 6 Challenge 3: Speak Up about What’s Happening or
Remain Silent? 97
Chapter 7 Challenge 4: Mediate or Take a Side? 111
Chapter 8 Challenge 5: Deal with a Client’s Anger or Allow
Him/Her to Continue Shouting? 135
Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue
to Be Micromanaged? 151
Chapter 10 Challenge 7: Stand Up to the Bully or Don’t
Make Waves? 169
Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her
Continue to Stir Up Trouble? 187
Chapter 12 Teaching Others Without Being a Teacher: Introducing
The Working Circle at Work 205
Epilogue »Working the Circle » as You
Advance Your Career 217
Sources 221
Acknowledgments 227
Index 229
A propos de l’auteur
Diane L. Katz, Ph D, has a master’s degree in organizational psychology from Columbia University and a Ph D in conflict resolution from Union Institute. Diane’s consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane’s own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.
Langue Anglais ● Format EPUB ● Pages 256 ● ISBN 9780470636565 ● Taille du fichier 0.9 MB ● Maison d’édition John Wiley & Sons ● Publié 2010 ● Édition 1 ● Téléchargeable 24 mois ● Devise EUR ● ID 2321450 ● Protection contre la copie Adobe DRM
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