Heather A. Clark 
Beyond Borders, Beyond Banking 
The ACLEDA Bank Story, 2005-2019

This book examines the experiences and good practices of ACLEDA Bank, Cambodia. Applicable to banks and microfinance institutions around the globe, it includes materials for classroom instruction on organizational development, financial sector development, the role of government and investors in supporting the financial market, and the benefits to customers.






Following on the previous publication When There Was No Money, which tells the ACLEDA story by tracing its history and various stages of organizational development in the financial sector as it evolved in Cambodia from 1991 to 2004, this book examines the 2nd decade in the bank’s history, including its expansion to Lao PDR and Myanmar, and the launch of subsidiaries, such as ACLEDA Securities and the ACLEDA Institute of Business.






Adopting a documentary approach, the book presents case studies supported by current economic and financial literature, as well as stories from a widerange of interviews with the board, management, staff, customers, competitors and regulators.






Given its scope, the book offers a valuable resource for financial institutions, investors, researchers and students interested in financial inclusion, financial sector development, good governance of financial institutions, microfinance, aid effectiveness, post-conflict organizational development, and Cambodia.

Table of Content

1. Introduction: Building the Future: Beyond Borders, Beyond Banking.- 2. The Big Picture: Cambodia Then, Cambodia Now (2004-2019).- 3. Cambodia’s Financial Market System (2004-2019): History,  Structure and Performance.- 4. Cambodia’s Financial Market System: Inclusive Dynamics,  Impending Crisis?.- 5. ACLEDA Bank Plc.: Principles and Practices.- 6. Pioneers and Protégés.- 7. Products and Performance.- 8. Building ACLEDA Bank Lao Ltd..- 9. Banking on the Future: ACLEDA MFI Myanmar Co. Ltd. and the Evolving Financial Sector of the Republic of the Union of Myanmar.- 10. ACLEDA Institute of Business: A New Generation of Bankers.

About the author

Heather A. Clark is the author of
When There Was No Money, a book covering the first decade of ACLEDA Bank’s history. Ms. Clark’s relationship with ACLEDA Bank Plc. and experience in Cambodia span two decades. In addition, she has over 25 years of experience working with microfinance banks, funding agencies, training institutes, and networks. She is a former Director of the UN Capital Development Fund’s Microfinance Unit and has worked as a Senior Technical Advisor with the UNDP and USAID. She has also worked with NGOs, specialized banks and member-owned organizations, chiefly in South East Asia, East Africa, and Latin America.