Helen Morris leads programs to significantly improve customer satisfaction, quality of service, reduced costs, and better control. Over a Service Management career spanning more than two decades, she has accumulated a wealth of experience in managing service desks, technical support teams, and service level management. Liz Gallacher achieved distinction in the ITIL Manager certificate (top 6%) in 2002, and now holds ITIL Expert certification. Deeply experienced with the ITIL framework, she has implemented many improvement programs based on its principles and concepts.
14 Ebooks by Helen Morris
Helen Morris: Service Integration and Management (SIAM(R)) Foundation Study Guide
This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includesall the content mandated by the EXIN/BCS …
PDF
DRM
€55.45
Helen Morris & Liz Gallacher: VeriSM™ – Foundation Study Guide
This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …
EPUB
English
DRM
€42.99
Helen Morris: Working with Stress and Tension in Clinical Practice
Working with Stress and Tension in Clinical Practice is a practical toolkit that sets out a wide range of approaches for reducing stress and anxiety in clients so that they are mentally prepared for …
PDF
DRM
€48.73
Helen Morris: Working with Stress and Tension in Clinical Practice
Working with Stress and Tension in Clinical Practice is a practical toolkit that sets out a wide range of approaches for reducing stress and anxiety in clients so that they are mentally prepared for …
EPUB
DRM
€48.65
Helen Morris & Liz Gallacher: VeriSM™ – Foundations Courseware – Español (Latino Americanos)
…
EPUB
Spanish
DRM
€64.99
Helen Cameron & Helen Morris: Evangelicals Engaging in Practical Theology
This book aims to introduce a distinctively evangelical voice to the discipline of practical theology. Evangelicals have sometimes seen practical theology as primarily a ‘liberal’ project. This …
PDF
English
DRM
€50.01
Helen Cameron & Helen Morris: Evangelicals Engaging in Practical Theology
This book aims to introduce a distinctively evangelical voice to the discipline of practical theology. Evangelicals have sometimes seen practical theology as primarily a ‘liberal’ project. This …
EPUB
English
DRM
€50.01
Liam Hogan & Sarah Evans: Liberty Tales
2015 marked the 800th anniversary of Magna Carta and Arachne Press celebrated with an evening of stories, poetry and song on the subject of Liberty, now collected together in book form. The call out …
EPUB
English
€5.49
Katy Darby & Joan Taylor-Rowan: Five by Five
A showcase for authors Arachne Press has published previously in anthologies, giving a wider perspective on their writing. The collection as a whole has tendency towards fantasy and magical realism, …
EPUB
English
€5.49
Dizz Tate & Tannith Perry: Solstice Shorts
Sixteen short stories that chart the meaning of time, and explore what it can do to us, and for us.
Broken hearts, lives lived on fastforward, missed chances, and catastrophic meetings on the …
EPUB
English
€5.49
