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Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.19
Language English ● Format PDF ● Pages 128 ● ISBN 9780071487153 ● Publisher McGraw-Hill Education ● Published 2006 ● Downloadable 6 times ● Currency EUR ● ID 2252753 ● Copy protection Adobe DRM
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