John Brown & Fred Fuller A Dragon Walks into a Meeting A Tactical Guide to Client Management

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Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including:

Unwritten rules of the job

Practical tactics you can use today

Critical skills to execute with clients

Philosophical underpinnings for client management

Illustrative stories designed to provide clarity and application

Relationship management (and how to handle sticky client situations) may not be covered in business school, but don’t worry. John and Fred are here to teach you what they wish they’d known when they started.

€9.49

Table of Content

Introduction

The Basics

Job #1: Build and Maintain the Client Relationship

Chapter 1: We Have Relationships with People, Not Entities

Chapter 2: Create Connections and Seek to Understand

Chapter 3: When It Gets Negative, Start by Assuming All Sides Have the Best Intentions

Job #2: Build Success for Your Company

Chapter 4: Think About Growth

Chapter 5: Say Yes

Chapter 6: Remind the Client Why You are There

Chapter 7: Lead by Example

Job #3: Manage Tasks and Demands That Get in the Way

Chapter 8: Business Travel

Chapter 9: Meetings and Agendas

Chapter 10: The Tricky Art of Client Entertainment

Chapter 11: Communicate

Wrap Up & Resources

About the author

With over 20 years of corporate experience, Fred Fuller has worked with a number of technology companies in several capacities. Upon graduating from college with a BBS in Decision Sciences, Fred started his corporate career in the world of finance, where he provided financial guidance for business units around the globe. He later moved into a client management role, where he took responsibility for the entire Financial Institution Account Management team at Cardlytics, working with some of the largest financial institutions in the world. He is currently the Director of Business Development and Account Management at Levvel.

Prior to joining the corporate landscape, Fred spent time in the U.S. Navy and participated in BUD/S. He also explored theater, worked as a radio DJ, and spent time in residential real estate.

Language English ● Format EPUB ● Pages 170 ● ISBN 9781945783081 ● File size 6.7 MB ● Editor Katherine Guntner ● Publisher Imagine Flux ● Published 2020 ● Edition 1 ● Downloadable 24 months ● Currency EUR ● ID 7573482 ● Copy protection Adobe DRM

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