Bill Hefley & Elaine B. HyderKeith Heston 
eSourcing Capability Model for Service Providers eSCM-SP 

The e Sourcing Capability Model for Service Providers (e SCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (e Sourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model’s 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The e SCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with e SCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the e SCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.