Kurt Schneider 
Experience and Knowledge Management in Software Engineering 

Nowadays, there is software everywhere in our life. It controls cars, airplanes, factories, medical implants. Without software, banking, logistics and transportation, media, and even scientific research would not function in the accustomed way. Building and maintaining software is a knowledge-intensive endeavour and requires that specific experiences are handled successfully. However, neither knowledge nor experience can be collected, stored, and shipped like physical goods, instead these delicate resources require dedicated techniques. Knowledge and experience are often called company assets, yet this is only part of the truth: it is only software engineers and other creative employees who will effectively exploit an organisation’s knowledge and experience.

Kurt Schneider’s textbook is written for those who want to make better use of their own knowledge and experience – either personally or within their group or company. Everyone related to software development will benefit from his detailed explanations and case studies: project managers, software engineers, quality assurance responsibles, and knowledge managers. His presentation is based on years of both practical experience, with companies such as Boeing, Daimler, and Nokia, and research in renowned environments, such as the Fraunhofer Institute. Each chapter is self-contained, it clearly states its learning objectives, gives in-depth presentations, shows the techniques’ practical relevance in application scenarios, lists detailed references for further reading, and is finally completed by exercises that review the material presented and also challenge further, critical examinations. The overall result is a textbook that is equally suitable as a personal resource for self-directed learning and as the basis for a one-semester course on software engineering and knowledge management.

สารบัญ

Motivation and Terminology.- Fundamental Concepts of Knowledge Management.- Structuring Knowledge for Reuse.- Formal Representations and Structures.- Experiences: Beyond Knowledge.- Experience and Knowledge Management at Work.- Solutions of Problems.

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Kurt Schneider is a full professor of Software Engineering at Leibniz Universität Hannover since 2003. His main research interests are requirements engineering, software quality, and service-oriented architectures. Life-long learning and cognitive optimization of techniques and tools are investigated in all those areas. From 1996 until 2003, he was a researcher and a project leader at the Daimler Chrysler Research Centre in Ulm, Germany. In particular, Kurt Schneider was leader of the Software Experience Center (SEC) project for Daimler Chrysler. From 1994 to1996 he was a visiting member of the interdisciplinary Center for Life Long Learning and Design at the University of Colorado in Boulder, CO, USA.