Michael St.Pierre & Gesine Hofinger 
Crisis Management in Acute Care Settings 
Human Factors, Team Psychology, and Patient Safety in a High Stakes Environment

Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Following an initial section discussing the basic principles of human behavior and decision making, the various influences on safe patient care are discussed in depth. These are divided into three interacting groups: individual factors, team factors, and organizational factors. Relevant psychological theories are carefully examined, and case studies and descriptions of proven strategies help to ground these theories in daily practice. This newly revised edition, in which each chapter has been enlarged and updated, will help both physicians and non-physicians to better understand the principles of human behavior and decision making in critical situations and thus to provide safer treatment.

Зміст

Part I: Basic Principles: Error, Complexity, and Human Behavior: The Human Factors: Errors and Skills.- The Challenge of Acute Healthcare.- The Nature of Error.-The Psychology of Human Action. Part II: Individual Factors of Behavior: Human Perception: the Way.- We See Things.-Information Processing and Mental Models: World Views.-Goals and Plans: Turning Points for Success.-Attention: in the Focus of Consciousness.-Stress.-Strategies for Action: Ways to Achieve Good Decisions. Part III: The Team: The Key to Success: Teamwork.-Speech is Golden: Communication.-Leadership Part IV: The Organization: Organizations and Human Error.-Reliable Acute Care Medicine.