Tác giả: Lizette Zuniga

Jack J. Phillips is chairman of the ROI Institute, Inc. Aworld-renowned expert on measurement and evaluation, Phillipsprovides consulting services to Fortune 500 companies and workshopsfor major conference providers throughout the world. Phillips isthe author or editor of more than thirty books and more than onehundred articles. Lizette Zúñiga is senior consultant with the ROIInstitute, Inc., and CEO of LCZ Integrated Solutions, Inc., aresearch and consulting firm focused on organizational improvementand accountability. With more than fifteen years of professionalexperience, Zúñiga has expertise in leadership and teamdevelopment, conflict resolution, diversity training, organizational culture assessment, merger integration, strategicplanning, program evaluation, ROI, survey design, and needsassessment. The ROI Institute, Inc., is a benchmarking, research, andinformation sharing organization that provides consulting services, workshops, and certification in the ROI Methodology. Widelyconsidered the leading authority on evaluation and measurement oflearning and development in organizations, the ROI Instituteconducts workshops and offers certification for thousands ofpractitioners through a variety of strategic partners.