Have you ever been in a situation that was emotionally charged and the stakes were high? And it was difficult to find the right words? Back Pocket Coach™ provides 33 power-packed communication strategies to support you in creating satisfying conversations that result in good outcomes for you and others. These just-in-time strategies will help you move through conversations masterfully, whether you’re engaging with one person or a team of people. This book also introduces Game Changing Conversations, the 8-step process that prepares you for any difficult or high stakes conversation. Included in the book is a worksheet for your personal use.
You’ll learn how to:
- Provide difficult feedback to everyone from your boss to mother-in-law, improving your relationships in the process.
- Effectively renegotiate any agreement.
- Say no to a request that would leave you stretched too thin, and do so from a place of strength.
- Get unproductive meetings back on track, even is you’re not the meeting organizer.
- Safely speak your truth.
- Increase your self-awareness and emotional intelligence.
- Use appreciate authentically, the secret sauce for thriving relationships.
€8.49
表中的内容
ContentsIntroduction xiii
How to Use This Book xv
Part One
One-on-One Conversations 1
1. I would like to appreciate you for… 3
2. What outcome do you want? 4
3. We both want the same thing here. 5
4. Help me understand… 6
5. What is your understanding of our agreement? 7
6. What are your expectations for…? 8
7. May I give you some feedback? 9
Part Two
Conversations On-the-Fly 11
8. Can we continue this conversation later? 13
9. Let me take some time to consider this. 14
10. What’s the priority here? 15
11. Who is accountable? 16
12. What expectations do you have of me? 17
13. I may need to renegotiate our agreement. 18
14. Just keep breathing! 19
Part Three
In Meetings 21
15. May I make a request? 23
16. I want to be sure we’re clear. Will you please clarify…? 24
17. Let’s each summarize our actions and agreements. 25
18. Please…let’s not interrupt each other! 26
19. Hold that thought! 27
20. May I ask a question? 28
21. Time out! 29
22. How does this relate to our bigger goal? 30
23. What are we thinking but not saying here? 31
24. Be bold. Ask a question! Make a comment! 32
Part Four
Self-Reflection 33
25. What if I don’t have all the facts? 35
26. Assume positive intent. 36
27. Who else needs to know or be included? 37
28. Notice and acknowledge successes. 38
29. What could I have done better or differently? 39
30. What am I learning? 40
31. What am I holding onto here? 41
32. Tell the truth respectfully. 42
33. Shake it off! 43
Part Five
Situations and Issues 45
When you value someone’s work or contribution 47
When the objective is unclear 48
When you find yourself in disagreement with others 49
When you’re just not connecting 50
To make sure you’re on the same page 51
To avoid making assumptions 52
How to diplomatically critique another 53
When you need to buy time 54
When your role is unclear 55
When you can’t deliver as promised 56
When you’re feeling overwhelmed 57
How to step up when the situation calls for a leader 58
When the discussion gets heated 59
When everyone’s talking at once 60
To get a meeting back on track 61
When someone is rambling 62
To make sure someone is ready to listen 63
Making it safe to speak the truth 64
Realize that your contribution is valuable 65
When you’re angry and think you have a reason to be 66
How to bring your ‘A’ game every time 67
When your ideas are met with resistance 68
Part Six
Game Changing Conversations 69
Game Changing Conversations Context and Methodology 71
Game Changing Conversations Worksheet 75
About the Authors 77
Acknowledgments 79
关于作者
Alexandra Ross is an entrepreneur turned coach working with leaders and managers in aerospace, technology and industry. As an entrepreneur she launched three businesses, including an ad agency, which she later sold. Retained as a managing executive, Alexandra discovered the challenge of balancing success, effectiveness and authenticity. When she began coaching in 1998, her passion was to help clients balance these three factors in their professional lives, as well as develop skills to support self-empowerment. Contact Alexandra at Coach Alexandra Ross@gmail.com
语言 英语 ● 格式 EPUB ● 网页 92 ● ISBN 9780692837276 ● 文件大小 0.9 MB ● 出版者 Brennan Associates, LLC ● 发布时间 2017 ● 版 1 ● 下载 24 个月 ● 货币 EUR ● ID 5210566 ● 复制保护 Adobe DRM
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