Ebook > Sozialwissenschaft > Wirtschaft > Manfred Bruhn & Bernd Stauss: Dienstleistungsqualität (PDF)

Manfred Bruhn & Bernd Stauss
Dienstleistungsqualität
Konzepte – Methoden – Erfahrungen

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Unter den verschärften Wettbewerbsbedingungen fast gesättigter Märkte und ausgereifter Angebote wird Dienstleistungsqualität zum entscheidenden Erfolgsfaktor der Zukunft. Dies gilt zunehmend für industrielle Anbieter.

‚Dienstleistungsqualität‘ gibt Antworten auf Fragen, die für das serviceorientierte Qualitätsmanagement von entscheidender Bedeutung sind.

€42.94

Sprache Deutsch ● Format PDF ● ISBN 9783322994110 ● Herausgeber Manfred Bruhn & Bernd Stauss ● Verlag Gabler Verlag ● Erscheinungsjahr 2013 ● herunterladbar 3 mal ● Währung EUR ● ID 6313704 ● Kopierschutz Adobe DRM

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