Philippa Thomas & Debra Paul 
The Human Touch 
Personal skills for professional success

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

Inhaltsverzeichnis

List of figures and tables

Authors

Foreword

Acknowledgements

Abbreviations

1 THE IMPORTANCE OF PERSONAL SKILLS

2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS

3 TEAM WORKING

4 NEGOTIATION AND CONFLICT

5 LEADERSHIP

6 INFLUENCING

7 WRITTEN COMMUNICATION

8 PRESENTATION SKILLS

9 COMMERCIAL AWARENESS

10 COACHING

11 MANAGING EXPECTATIONS

12 FACILITATION

13 CREATIVE PROBLEM SOLVING

Index

Über den Autor

Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.