Dorothy Grover Bolton & Robert Bolton 
Listen Up or Lose Out 
How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems.Bolton teaches you key communication skills by:breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise;focusing on the speaker’s point of view;asking the right questions, in the right order;and learning how to read people’s feelings and reflect them back Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!