Caroline C. (University of Minnesota, Minneapolis, USA) Hayes & Christopher A. Miller 
Human-Computer Etiquette 
Cultural Expectations and the Design Implications They Place on Computers and Technology

Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer inter