Jack J. (ROI Institute, Inc., USA) Phillips & Patricia Pulliam (ROI Institute, Inc., USA) Phillips 
Handbook of Training Evaluation and Measurement Methods 

Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system.

This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including:

• Developing a results-based approach to HRD




• Evaluation design




• Data collection and measuring success




• Calculating program costs and ROI




• Increasing management support for HRD programs.

With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions.

The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.