Steve Ellis 
Knowledge-Based Working 
Intelligent Operating for the Knowledge Age

Covers the priorities and challenges facing organisations who are increasingly focused on ‘knowledge work’; it is written from a human relations – rather than a technological – perspective. It uses real cases, backed up by evidence and analysis from a detailed study into strategic knowledge based working (KBW). The content of the book draws on two chief sources: the author’s own expertise in KBW developed over five years of blue chip KBW consultancy, and the results of a previously unpublished five year study. The book offers clear, step-by-step guidance to executives who need to understand, deploy and implement KBW.Outlines the key challenges for KBW at all organisational levels Self assessment questions at the end of each of the four chapters Interchapter case studies for in depth teaching/understanding