Pengarang: Suzanne Van Hove

A unique holistic approach to ITIL in the real world As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is …

Create a more robust service management system using the best of ITIL(R), ISO 20000-1, COBIT(R) and CMMI(R)-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to …

Create a more robust service management system using the best of ITIL(R), ISO 20000-1, COBIT(R) and CMMI(R)-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to …

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