Judith Hale 
The Performance Consultant’s Fieldbook 
Tools and Techniques for Improving Organizations and People

The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.

Cuprins

Figures xi

CD-ROM Contents xv

Preface xvii

Introduction xxi

Part One Making the Transition 1

1.Performance Consulting 3

2.The Transition 33

3.Costs 57

4.Credibility and Influence 79

5.Sustaining Change 103

Part Two Performance Consulting 113

6.Environment and Norms 115

7.Needs Assessment and Cause Analysis 137

8.Interventions 169

9.Measuring Results 199

10.Measuring People Performance 217

Index 243

About the Author 265

How to Use the CD-ROM 267

Despre autor

Judith Hale, Ph.D., has been a consultant to management in the public and private sectors for over twenty-five years. She specializes in needs assessments, certification programs, evaluation protocols, training outsourcing, and the implementation of major interventions. She is a past president of ISPI and is on the faculty of ISPI’s HPT Institute and Boise State’s School of Engineering.