Kim Seeling Smith 
Mind Reading for Managers 
5 FOCUSed Conversations for Greater Employee Engagement and Productivity

Have you ever wanted to peer into your employees’ minds to find out what they are truly thinking? What drives or motivates them? What they want (and need) to become truly engaged, perform better, and become more productive?The Gallup Organization estimates that lack of employee engagement costs the U.S. economy between $450 billion and $550 billion each year. Yet incredibly, most employee engagement issues can be solved quite simply with better communication between managers and staff. Unfortunately, most managers don’t talk to their staff enough, don’t know what to talk about or don’t know how to have the necessary conversations to motivate, drive performance and increase engagement. They lack tools to foster the kind of creativity, innovation and solutions-oriented work needed in today’s Social Age. Mind Reading for Managers takes you through a step-by-step process to plan, conduct and document regular, robust, FOCUSed conversations with your staff on the five topics that research shows will make the biggest difference in employee engagement: Feedback, Objectives, Career Development, Underlying Motivators, and Strengths. Mind Reading for Managers will help you peer into employees’ minds to discover what they need to create the kind of results that you and they can be proud of: a happier, more productive workplace and a more prosperous bottom line.