17 Ebooks de Stationery Office
Colin Rudd: ITIL Lite
This publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare …
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€37.32
Peter Brooks: Collaborative Consulting
The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service …
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€43.31
Alex Hernandez: ITIL and ISO/IEC 20000: A Practical Handbook
Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a …
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€43.68
Home Office: Life in the United Kingdom: Official Study Guide
If you are planning on taking your Life in the UK test this Official Study Guide will help you fully prepare for your test. It has been created to be used as a study aid for tests taken on or after …
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€7.98
Ami Nahari: Secrets of Service Level Management: A process owner’s guide
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of …
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€55.99
Rod Soden: Practical Guide to Project Planning:
A step-by-step guide to creating and implementing a successful project plan, it describes the various roles, techniques and responsibilities of planning a …
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€35.07
Alan Moran: Valuing Agile:
Focusing on the financial and accounting aspects of Agile, this title offers a simple, direct and practical guide for those working as PMOs, suitable primarily for the Agile practitioner who needs to …
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€34.94
Phyllis Drucker: Service Management Online
This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business …
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€43.84
itSMF UK: ITIL Foundation Handbook
The ‘ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL’ is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key …
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€12.47
itSMF UK: Operational Support and Analysis ITIL Intermediate Capability Handbook
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in …
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€12.52
itSMF UK: Release, Control and Validation ITIL Intermediate Capability Handbook
This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in …
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€12.51
Steve Messenger: Understanding Agile:
A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its …
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€43.77
Buff Scott III & Jim Bolton: Problem Management:
This guidance is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role. It provides practical guidance on the …
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€49.77
David Barrow: Co-creating value in organisations with ITIL 4
It aims to help business leaders continually evaluate challenges and provides solutions to improve efficiencies across the service …
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€37.40
Gillian Perry: Working with people to deliver successful projects
Every programme, project and team manager must interact with people as individuals or as part of a team. These interactions require skills to deliver the required products and services for the …
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€37.52
Dominic Ashley-Timms & Laura Ashley-Timms: Answer is a Question: The Missing Superpower that Changes Everything and Will Transform Your Impact as a Manager and Leader
The New Approach to Management Being Used in Over Forty Countries Redefines the purpose of management for the 21st century. – Matthew Syed, Author, Journalist & Broadcaster For any leader or manager …
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€25.16
Henny Portman: Management of Portfolios, Programmes and Projects
Strategic objectives often fail because of the incorrect application of the portfolio, programme, and project management frameworks. For this reason, the author has created (specifically for this …
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€43.55
