Stefano Tonchia & Andrea Tramontano 
Process Management for the Extended Enterprise 
Organizational and ICT Networks

Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering – B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise.This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe s leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.