Don W. Prince & Michael H. Hoppe 
Communicating Across Cultures 

If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. In multinational business environments, communicating effectively with people who have languages, customs, and expectations different from yours is a necessary skill. If you are a manager anywhere in the world, you are almost certainly facing this kind of multicultural situation. This guidebook explains how to become aware of cultural differences, how to recognize when cultural differences pose a leadership challenge, and how to adapt your communication style to enhance your effectiveness as a manager.

Содержание

7 When Being Yourself Isn’t Enough8 Anticipate and Adapt to Cultural Differences14 Listen and Watch for Cultural Differences19 Speaking and Writing Across Cultures22 What’s in a Name24 Using Humor Appropriately25 Communicate Respect for Other Cultures27 Expanding Horizons28 Suggested Readings29 Background30 Key Point Summary

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This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL) has generated, sinceits inception in 1970, through its research and educationalactivity conducted in partnership with hundreds of thousands ofmanagers and executives. Much of this knowledge is shared-in a waythat is distinct from the typical university department, professional association, or consultancy. CCL is not simply acollection of individual experts, although the individualcredentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and workingtogether to understand and generate practical responses to today’sleadership and organizational challenges.The purpose of the series is to provide managers with specificadvice on how to complete a developmental task or solve aleadership challenge. In doing that, the series carries out CCL’smission to advance the understanding, practice, and development ofleadership for the benefit of society worldwide.Don W. Prince is open enrollment manager for CCL’s Brussels, Belgium, campus. He has worked for some time and veryclosely with CCL’s Global Initiatives group and travelsextensively, having conducted business or training in sixteencountries around the world. Before joining CCL, he worked in thetravel industry; served as a chaplain on four university campuses;and for nine years was an adjunct faculty member at Texas Tech University, Stephen F. Austin State University, and Baylor Schoolof Nursing. He holds degrees from the University of North Texas and Southwestern Seminary.Michael H. Hoppe is a senior program and researchassociate at CCL. He brings to his work a rich and variedbackground in cross-cultural leadership development. In hisresearch, he concentrates on effective leadership in amulticultural environment. Before joining CCL, he lived and workedextensively in Germany and Greece, and served as assistant directorof the Salzburg Seminar in American and International Studies in Salzburg, Austria. He holds a Ph.D. in organizational developmentand institutional studies from the University of North Carolina at Chapel Hill.