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Eriq Oliver Neale is the owner of EON Consulting (http://www.eonconsulting.net), a small business technology consulting practice in Denton, Texas, and a partner in Third Tier (http://www.thirdtier.net), an organization that provides escalation support for IT organizations around the globe. He is an internationally-recognized Small Business Server expert, and has been awarded the Most Valuable Professional designation for Small Business Server since 2005. Eriq was the lead author for Microsoft Small Business Server 2003 Unleashed, and his other writing credits include contributions to The Internet Unleashed 1997, Windows 2000 Server System Administrator»s Handbook, E-mail Virus Protection Handbook, and several books in both the 2000 and 2003 series MCSE exam preparation series. Eriq is a 20+-year veteran in the IT industry, getting his start with DOS 2.1 and Novell 1.1. Over the course of his career, he has worked with various operating platforms (Microsoft, Apple, Novell, UNIX, Linux, VAX, AS/400), and he has focused on providing integration solutions for differing platforms. He has worked for small organizations, as well as Fortune 500 companies. Eriq»s introduction to the Small Business Server product line came in a one-year stint supporting the product for Microsoft Product Support and Services in Las Colinas, Texas. Since then, he has been focusing on providing solutions to make running and supporting SBS easier. In addition to writing, Eriq maintains two blogs, one technical (http://simultaneouspancakes.com/Lessons) and one business-focused (http://msmvps.com/blogs/onq), and hosts a technology-focused weekly Internet radio program for small business owners (http://www.eoncall.com). He speaks regularly at industry conferences and user groups on a variety of SBS-related topics. Eriq is a native Texan and makes his permanent residence in Denton. He is married, and he and his wife have a menagerie of animals for children. When not writing, blogging, or speaking about technology, he can be found attending baseball and women»s college basketball games, writing and recording music, or reading mysteries. Amy Babinchak has officially been in IT since 1994 and unofficially for 10 years prior. Like many IT professionals, she started out helping people around the office and in the college dorm to build and use computers. Her knowledge grew from MS-DOS and the early PC applications into a full-time career, when she made the switch from professional environmentalist working from grant to grant into the world of enterprise IT support. In her career, she has supported MS-DOS, Windows 3.11, Novell, and Mac OS, all the way on up to the current versions. Having started her career in enterprise support, Amy noticed that many small businesses were languishing with poorly conceived networks and lack of consistent support. Excessive travel coerced her into opening her own business in 2000. Amy is now the President of Harbor Computer Services (http://www.harborcomputerservices.net) to serve small businesses in the metro Detroit area and a Managing Partner in Third Tier (http://www.thirdtier.net), which provides escalation support services to IT organizations around the world. Harbor Computer Services has been recognized as a Small Business Specialist (SBSC). Amy actively participates in two local user groups and several online newsgroups. She has spoken at…