Michael H. Hoppe 
Active Listening 
Improve Your Ability to Listen and Lead

Active listening is a person’s willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leaders can become more effective listeners and, over time, improve their ability to lead.

Содержание

7 Listening and Leadership

12 The Active Listening Skill Set

18 Barriers to Active Listening

21 How to Improve Your Listening Skills

28 Leading with Active Listening

29 Suggested Readings

30 Background

31 Key Point Summary

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This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL) has generated, sinceits inception in 1970, through its research and educationalactivity conducted in partnership with hundreds of thousands ofmanagers and executives. Much of this knowledge is shared-in a waythat is distinct from the typical university department, professional association, or consultancy. CCL is not simply acollection of individual experts, although the individualcredentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and workingtogether to understand and generate practical responses to today’sleadership and organizational challenges.
The purpose of the series is to provide managers with specificadvice on how to complete a developmental task or solve aleadership challenge. In doing that, the series carries out CCL’smission to advance the understanding, practice, and development ofleadership for the benefit of society worldwide.

Michael H. Hoppe is a senior program and researchassociate at CCL’s Greensboro campus. He delivers customprograms to clients worldwide, as well as the Leadership Development Program (LDP)¯® and otheropen-enrollment programs. He also researches and designs modules oncross-cultural leadership issues. Michael holds an M.S. in clinicalpsychology from the University of Munich, Germany; an M.S. ineducational psychology and statistics from the State University of New York at Albany; and a Ph.D. in adult education andinstitutional studies from the University of North Carolina at Chapel Hill.