Gill Hasson 
Emotional Intelligence 
Managing Emotions to Make a Positive Impact on Your Life and Career

From the author of the bestselling Mindfulness: Be Mindful. Live in the Moment.

Emotional Intelligence is fast becoming the skill to master that will unlock your true potential.

You’ve probably noticed that it’s not the smartest people that are the most successful or the most fulfilled in life; being clever, talented or skilled is not enough.

It’s your ability to manage your feelings, other people and your interactions with them that makes the difference.

We’re all born with this ability – emotional intelligence is a skill and we all have the capacity to develop this skill.

This book will show you how.

It will change the way you think about emotions. Instead of thinking of emotions as being positive or negative, you will learn that all emotions have a positive intent – all emotions have our best interests in mind.

Improve your emotional intelligence and you improve your ability to understand and manage emotions. You can think clearly and creatively, manage stress and challenges, communicate well with others and display trust, empathy and confidence.

You will be in a better position to handle situations, events and other people that in the past you’ve found difficult or stressful.

Emotional Intelligence will show you how to heighten your EQ and improve your personal and work life, including how to

* be more assertive and confident

* express how you feel, what you want and don’t want

* understand what others are feeling and forge stronger relationships

* manage office politics and navigate the social complexities of the workplace

* manage anxiety, anger and disappointment

* deal with bullying

* motivate and inspire others

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Introduction 1

Part One: Understanding Emotions 15

1 What Emotions Are and Why We Have Them 17

2 Identifying and Understanding Emotions 35

3 Strategies to Begin Managing Your Emotions 55

Part Two: Managing Emotions 71

4 Managing Emotions with Better Communication 73

5 Managing Emotions by Being Assertive 97

6 Managing Emotions Through Positive Thinking 115

Part Three: Putting It into Practice 135

7 Understanding and Managing Anxiety 137

8 Understanding and Managing Anger 147

9 Understanding and Managing Disappointment 163

10 Understanding and Managing Bullying 171

11 Motivating and Inspiring Others 185

References 193

About the Author 195

Index 197

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Gill Hasson has 20 years’ experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling ‘Mindfulness’, ‘Mindfulness Pocketbook’, ‘Emotional Intelligence’ ‘Positive Thinking’ the Sunday Times bestseller ‘How to Deal with ‘Difficult People’, plus other books on the subjects of resilience, communication skills and assertiveness.
Gill also writes books for children. She’s written 8 books in the ‘We Can Cope’ series, including ‘Put Your Worries Away.’
You can contact Gill by email at gillhasson@btinternet.com