Gill Hasson 
Emotional Intelligence Pocketbook 
Little Exercises for an Intuitive Life

A practical ‘how-to’ guide to changing the way you think about your emotions

Bestselling personal development author Gill Hasson is back with this pocket sized guide to dealing with your emotions. Learn how to understand yourself and those around you with practical tips and tricks that will help you be more assertive, forge stronger relationships and manage anxiety.

Did you know that the way you approach your own thoughts and feelings determines your happiness and success in every area of your life? Just think about it for a second, it’s not necessarily the smartest people that are the most successful or the most fulfilled in life, being clever or highly skilled isn’t enough. Your ability to manage your feelings, other people and your interactions with them are what makes all the difference.

This highly practical book is full of advice, tips and techniques to help you:

* Understand and manage your emotions

* Become more assertive and confident

* Develop your social skills and your interactions with others

* Handle difficult situations, events and other people

The Emotional Intelligence Pocketbook is your practical ‘how-to’ guide for understanding yourself and those around you.

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Introduction 1

Part 1: Understanding Emotions 5

Knowing why we have emotions 6

Understanding the aspects of emotions 8

Understanding the positive intent of emotions 10

Understanding how emotions are related 12

Tuning into your intuition 14

Understanding non-verbal communication 16

Finding the words for emotions 18

Owning your feelings 20

Meeting emotional needs 22

Recognising beliefs and expectations about emotions 24

Understanding emotional triggers 26

Part 2: Managing Emotions 29

Having confident body language 30

Dialling down heightened emotions 32

Managing stress 34

Managing disappointment 36

Managing regret and remorse 38

Forgiving 40

Managing jealousy 42

Managing envy 44

Managing blame 46

Managing sadness 48

Managing embarrassment 50

Managing loneliness 52

Managing worry and anxiety 54

Managing anger 56

Managing guilt 58

Managing emotional eating and drinking 60

Managing criticism 62

Part 3: Developing your Emotional Intelligence 65

Practising positive thinking 66

Managing change 68

Having courage 70

Keeping an open mind: Being curious 72

Developing patience 74

Developing willpower 76

Making decisions 78

Accepting 80

Establishing boundaries and limits 82

Asserting what you want 84

Building confidence 86

Acting ‘as if’ 88

Part 4: Developing your Social Intelligence 91

Listening for feelings 92

Empathising 94

Managing someone’s disappointment 96

Being kind and considerate 98

Managing someone else’s anger 100

Motivating and inspiring 102

Making compromises 104

Delegating 106

Understanding and managing group dynamics 108

Shutting someone up. Nicely. 110

Managing the silent treatment 112

Giving criticism 114

About the Author 116

More Quotes 117

Useful Websites 118

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Gill Hasson is a bestselling personal development author, whose reassuring approach has helped thousands of people develop and understand the skills they need to lead a more peaceful, stress-free life. She works with people from diverse backgrounds and situations. Her key motivation is her belief in the ability of people to positively change their way of thinking – about life, other people, and themselves. She works in adult education, is an associate tutor at the University of Sussex, and delivers training for QA, one of the UK’s largest training providers, and Mumsnet, the UK’s largest website for parents.
Gill is a freelance journalist and writes articles on personal development and ?relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.
With Sue Hadfield she is the author of two books, How to be Assertive in Any Situation and Bounce: Use the Power of Resilience to Live the Life You Want. She is the sole author of Brilliant Communication Skills, Brilliant Emotional Intelligence (both published by Pearson), and with Capstone has published Mindfulness, Emotional Intelligence, How to Deal with Difficult People which reached the #3 spot in the Sunday Times Bestseller list, Mindfulness Pocketbook and Overcoming Anxiety.