Gill Hasson 
How to Deal With Difficult People 
Smart Tactics for Overcoming the Problem People in Your Life

DON’T LET PROBLEM PEOPLE GET TO YOU!

Whether it’s a manager who keeps moving the goal posts, an
uncooperative colleague, negative friend, or critical family
member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become
defensive or attack. But there are smarter moves to make when
dealing with difficult people. This book explains how to cope with
a range of situations with difficult people and to focus on what
you can change.

This book will help you to:

* Understand what makes difficult people tick and how best to
handle them

* Learn ways to confidently stand up to others and resist the
urge to attack back

* Develop strategies to calmly navigate emotionally-charged
situations

* Deal with all kinds of difficult people – hostile,
manipulative and the impossible

* Know when to choose your battles, and when to walk away

Why let someone else’s bad attitude ruin your day? How
to Deal With Difficult People arms you with all the tools and
tactics you need to handle all kinds of people – to make your
life less stressful and a great deal easier.

สารบัญ

Introduction vii

Part One Dealing With Difficult People 1

1 Difficult People and Their Difficult Behaviour 3

2 Is It You? 17

3 Communicating With Difficult People 45

4 Standing Up to Difficult People 67

Part Two Putting It Into Practice 91

5 Dealing With Direct Hostility 93

6 Dealing With Indirect Hostility 117

7 Dealing With Passive People 143

Part Three When All Else Fails 161

8 Dealing With Impossible People 163

Conclusion 185

About the Author 189

Acknowledgements 191

Index 193

เกี่ยวกับผู้แต่ง

Gill Hasson has 20 years’ experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling ‘Mindfulness’, ‘Mindfulness Pocketbook’, ‘Emotional Intelligence’ ‘Positive Thinking’ the Sunday Times bestseller ‘How to Deal with ‘Difficult People’, plus other books on the subjects of resilience, communication skills and assertiveness.

Gill also writes books for children. She’s written 8 books in the ‘We Can Cope’ series, including ‘Put Your Worries Away.’

You can contact Gill by email at gillhasson@btinternet.com.