Richard Fox 
Making Relationships Work at Work 
A toolkit for getting more done with less stress

Nowadays, work is all about relationships



Getting things done depends on getting along. And when relationships are difficult, it’s not just our work that suffers: it’s often our health and wellbeing too.




Making Relationships Work at Work is the first book to cover comprehensively all the main components of building and maintaining great relationships at work.



Based on 50 years’ experience of working with a wide variety of organisations, teams and individuals and packed with practical strategies, tips and tools for making work relationships work better, it will not only help you to become more effective with less stress, but also to enjoy your working life more.

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About this book……………………………………………………… vii


Part one: Building the foundations: the must haves………..1


1 It’s all about relationships……………………………………..3


2 The master builder lays the foundation stone:


rapport and trust…………………………………………………15


3 Is it just me? Working with different


personalities……………………………………………………….35


4 Mind-sets and relationships………………………………….55


5 Communicating from the inside out…………………….77


6 Listening heart and soul………………………………………99


Part two: Handling the everyday stuff……………………… 117


7 Things we haven’t talked about: how are we


going to work together and what are our


values? ……………………………………………………………..119


8 No-con, no-sham influencing…………………………….129


9 Getting going and keeping going: motivating


myself and others………………………………………………147


10 My best self: making the most of my strengths…….161


11 The art of good feedback:


feedback for learning………………………………………..175


12 How come I’m doing what you could be doing?


Delegating without resentment………………………….197


Part three: Succeeding in special circumstances………… 211


13 Is there anybody out there? Working in a


dispersed or virtual team……………………………………213


14 Ouch! That wasn’t nice! Handling challenging


relationships……………………………………………………..227


15 The riches of diversity……………………………………….249


The stepping up toolkit……………………………………………..267


Conclusions…………………………………………………………. 271


Author’s biographical details………………………………….. 273

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Richard Fox was a partner in The Learning Corporation, a pan European firm of leadership coaches, facilitators and business mentors. He was a PCC credentialed coach with the International Coach Federation, a Master NLP practitioner and a member of the International Association for Coaching.

He helped create The Learning Corporation after a successful period as a partner with KPMG, having played a leading role with them in setting up an office and developing a thriving client base.

As a leadership coach Richard helped leaders and managers create and sustain an environment in which people can express themselves, optimise their potential and do their best work.

He was an experienced business mentor, facilitator and coach with specialist skills in the key areas of developing people in line with strategy; collaborative working, talent development, building strategic alliances, partnerships and structured networks.

As a master facilitator, Richard worked with organisations facilitating workshops on e.g. personal effectiveness, building networking capability, visioning, strategic thinking, managing change, leadership, coaching and mentoring, organisational learning, team working, creativity and innovation.

His previous book, Creating a Purposeful Life: How to reclaim your life, live more meaningfully and befriend time, was published by Infinite Ideas in June 2012.