John Seddon 
Beyond Command and Control 

This book offers to solve the UK productivity conundrum, dramatically improve health and care services while reducing their cost and much more besides. And it is no promise or dream; it is evidenced by those who have followed John’s prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command-and-control management (and they are not what people expect them to be). It also gives practical illustrations of what it has taken for leaders of service organisations to cross a management-thinking Rubicon. The results are compelling, the means unusual.

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John Seddon is a respected and outspoken management thinker and commentator. Trained as an occupational psychologist he has become an international authority on service organisations. John has received numerous academic awards for his contribution to management science; he is currently a Visiting Professor at Buckingham University Business School and was awarded the first Management Innovation Prize for ‘Reinventing Leadership’ in 2010. John was described by the Daily Telegraph as a “reluctant management guru”.