Elizabeth Kuhnke 
Communication Essentials For Dummies 

Get ahead in your personal and professional life with
crowd-pleasing communication skills

Packed with advice on improving verbal and non-verbal
communication skills alike, Communication Essentials For
Dummies is a comprehensive, approachable guide to communication
no one should be without. Utilising a core range of simple skills,
this friendly guide shows you how easy it is to communicate
effectively. You’ll find out how to listen actively, establish
rapport, communicate with credibility, manage communication in
difficult situations and converse with ease using modern technology
— and lots more.

Great communication skills can make all the difference in your
personal and professional life, but for those who tend to get a bit
tongue-tied under pressure or just have a hard time asserting
themselves, voicing thoughts coherently and confidently can be a
sweat-inducing experience. Here, expert author Elizabeth Kuhnke
takes the intimidation out of communication by sharing her top tips
for successful communication in any situation.

* Discover how to get ahead in the workplace by mastering your
communication skills

* Realise the benefits of active listening and the value of
establishing rapport

* Understand how the use of effective communication skills can
help you secure a new job offer

* Recognise how to use effective communication to negotiate your
way to personal and professional success

Whether you’re looking to climb the corporate ladder, take on a
new professional challenge or just want to improve your
communication skills in personal and professional relationships,
Communication Essentials For Dummies will have you
listening, voicing and articulating your way to success in no
time.

Table of Content

Introduction 1

Chapter 1: Looking at the Finer Points of Great Communication 5

Chapter 2: Knowing What You Want to Achieve 21

Chapter 3: Grasping Different Communication Styles 35

Chapter 4: Listening Actively for Total Understanding 45

Chapter 5: Establishing Rapport for Effective Communication 57

Chapter 6: Choosing the Right Attitude 73

Chapter 7: Speaking with Clarity 87

Chapter 8: Getting Yourself Out of Sticky Situations 101

Chapter 9: Negotiating with Finesse 113

Chapter 10: Communicating Across Cultures 123

Chapter 11: Communicating Successfully through Technology 135

Chapter 12: Ten (Or So) Tips for Effective Communication 149

Index 159

About the author

Elizabeth Kuhnke is an Executive Presence Coach and
managing director and founder of Kuhnke Communication — a
company that tailors communication coaching programmes and
workshops to individuals and teams around the world.