The phenomenon whereby the organisations we deal with, public and private, are shrinking their customer facing functions, making them hard to contact, communicate with or empathise with.
Format PDF ● Halaman 58 ● ISBN 9780995662322 ● Penerbit The Real Press ● Diterbitkan 2017 ● Diunduh 3 kali ● Mata uang EUR ● ID 5289564 ● Perlindungan salinan Adobe DRM
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