Ebook > Social Sciences > Economy > Manfred Bruhn: Qualitätsmanagement für Dienstleistungen (PDF)

Manfred Bruhn
Qualitätsmanagement für Dienstleistungen
Grundlagen, Konzepte, Methoden

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Cover of Manfred Bruhn: Qualitätsmanagement für Dienstleistungen (PDF)

In vielen Dienstleistungsbranchen sind neben den eigentlichen Kernleistungen heute qualifizierte Zusatzleistungen für den Unternehmenserfolg entscheidend. Das Buch bietet fundierte Hilfestellung bei der Einrichtung eines Qualitätsmanagements in Dienstleistungsunternehmen. Concise text: Qualifizierte Zusatzleistungen bestimmen neben den eigentlichen Kernleistungen immer mehr den Markterfolg. Das Buch bietet fundiertes Know-how für die Einrichtung eines Qualitätsmanagements in Dienstleistungsunternehmen.

€42.37

Language German ● Format PDF ● ISBN 9783662096130 ● Publisher Springer Berlin Heidelberg ● Published 2013 ● Downloadable 3 times ● Currency EUR ● ID 6595638 ● Copy protection Adobe DRM

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