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Yoshinori Hara & Dimitris Karagiannis
Serviceology for Services
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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Bahasa Inggeris ● Format PDF ● ISBN 9783319612409 ● Penyunting Yoshinori Hara & Dimitris Karagiannis ● Penerbit Springer International Publishing ● Diterbitkan 2017 ● Muat turun 3 kali ● Mata wang EUR ● ID 6210633 ● Salin perlindungan Adobe DRM

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Yoshinori Hara Dimitris Karagiannis

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