6 Ebooks by Nigel Hill
Greg Roche & Bill Self: Customer Satisfaction Measurement for ISO 9000: 2000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor …
EPUB
English
DRM
€71.57
Greg Roche & Bill Self: Customer Satisfaction Measurement for ISO 9000: 2000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor …
PDF
English
DRM
€71.57
Jim Alexander & Nigel Hill: The Handbook of Customer Satisfaction and Loyalty Measurement
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough …
EPUB
DRM
€149.15
Jim Alexander & Nigel Hill: The Handbook of Customer Satisfaction and Loyalty Measurement
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough …
PDF
DRM
€149.74
Nigel Hill: How to Measure Customer Satisfaction
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. …
EPUB
English
DRM
€49.81
Nigel Hill: How to Measure Customer Satisfaction
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. …
PDF
English
DRM
€49.81
