Peter Venison’s best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest’s point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
€4.79
About the author
Peter J Venison worked for many years in the hotel industry. He is the author of The Lottery, 100 Ways To Annoy Your Guests and his memoir Out of the Shadow of the Sun.
Language English ● Format EPUB ● Pages 132 ● ISBN 9781913568870 ● File size 0.2 MB ● Publisher Clink Street Publishing ● City London ● Country GB ● Published 2021 ● Downloadable 24 months ● Currency EUR ● ID 7750596 ● Copy protection Social DRM
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