itSMF UK 
Service Offerings and Agreements ITIL Intermediate Capability Handbook 

This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.Key features:Authored and quality assured by it SMF UKThis guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus Part of a four-book series covering the Intermediate Capability syllabus A handy, portable, pocket-sized reference book, ideal for ITIL practitioners This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.