Rachel Cooper & Ghassan Aouad 
Process Management in Design and Construction 

To deliver a construction project on time, at cost and of
appropriate quality, it is critical to manage the design and
construction process effectively…

This book provides a comprehensive introduction to the field of
process management in design and construction in order to meet the
business needs of the construction industry as they change in
today’s highly competitive global environment.

It identifies the current state of the industry in the process
management field, describing trends and developments (including
information technology), and demonstrates these through case study
evidence. Practical guidance is offered by identifying potential
pitfalls, illustrating best practise drawn from construction and
appropriate manufacturing applications. The overall approach is a
holistic one, based on practical experience gained throughout the
past decade both in the academic and industrial environments,
including leading a number of research projects on process and IT
related topics in construction and manufacturing industries.

Process Management in Design and Construction will
provide students on construction and project management related
courses with a description of the state of process management in
design and construction – including current process models –
as well as a future vision based on up-to-date research findings
and good practice in the construction industry. The book also
offers practical guidance to industrial and consultancy
organisations on undertaking and implementing process management
projects – including re-engineering their customer delivery
processes through effective project

Table of Content

Preface vii

Contributors ix

Acknowledgements xi

Introduction — Why Process? 1

1 The Product Development Process 4

2 Techniques and Technologies for Managing the Product Development Process in Construction 26

3 Case Study: The Generic Design and Construction Process Protocol 49

4 Implementation Issues 105

Appendix: The Process Protocol Phases and Activity Zones Demystified 128

Phases 128

Activity Zones 140

List of Abbreviations 146

References 148

Index 187

About the author

Dr. Rachel Cooperis Professor of Design Management and Associate Head of Research in the School of Art and Design at the University of Salford. She is Chair of the European Design Academy and edits the international journal, The Design Journal. She has published several books and papers in design management, new product development and conducted major research programes in this field.

Ghassan Aouad, is Dean of the Faculty of Business, Law and the Built Environment and Professor of Construction IT & Management within the School of the Built Environment.

Mike Kagioglou is a Professor of Process Management and Head of the School of the Built Environment, University of Salford. He comes from an engineering manufacturing background and for the past 12 years he has been undertaking research and teaching in the area of the built and human environment. Mike is currently the Director for Salford Centre for Research & Innovation and the Academic Director for Salford University of Collaborative Health and Care Infrastructure Research and Innovation Centre. Mike has published over 100 academic and industrial papers and reports.