Sumit Sethi 
Encyclopaedia of E-Commerce Volume-2 

E-Commerce: Concepts and lssues provides an overview of the current and next generations of e-commerce. The Encyclopaedia emphasizes on the three major driving forces behind ecommerce: technology change, business development, and social controversies. According to market forecasts, e-commerce will attain growing importance in the near future; the nature of business transactions is changing. However, there is little research about its advantages, challenges or what contributes to its acceptance by the public. This Encyclopaedia identifies trends in business-to-consumer e-commerce both from the point of view of both the retailer and the customer. Additionally, at contains a case study of a well known U.S. retailer and a corresponding survey of its customers, including customer profiles, market segments and strategies. The editors show that e-commerce is far more than a mere selling and distributing channel. It is a platform for integrated marketing that takes customers’ needs into consideration while at the same time enforcing customer focus. While it may be too early to predict its ultimate impacts, e-commerce is certainly a major source of business opportunity today. The greatest threat to business may result from not taking action to participate.