Ian Vince 
Little Black Book of Red Tape 
Great British Bureaucracy

A compendium of insane British Bureaucracy Everyone has a call-centre story or some nightmare encounter at the hands of ’customer services’ to relate. The Little Black Book of Red Tape is a kind of compendium of such stories, a sort of almanac of the bullshit of the modern world, and a catalogue of individual heroic battles against the corporate state.It features the Derby householder who is selling off minute plots of his back garden to well wishers around the world for 1 each to prevent the council putting a bypass through it; the Shropshire bus service that doesn’t stop as ’stopping disrupts the timetable’; and the hospital recently fined 2.5 million for using ’spare capacity’ to treat patients quickly.